Rapid Refund
If you are not completely satisfied with your charcoal bags, we will give you a full refund, even after Amazon's return window has passed. Fill in the form and we will get back to you.
Request your refund
You will need your Amazon order ID. It looks like 123-1234567-1234567 and you will find it under Your Orders on Amazon.
That order ID does not look right. It should look like 123-1234567-1234567: three digits, seven digits, seven digits, with the dashes. You will find it under Your Orders on Amazon. If it still will not go through, contact us and we will sort it out for you.
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If you are still inside Amazon's return window, returning the product through Your Orders on Amazon is usually the quickest route.
Want to try a fix first?
If a smell has not shifted, the cause is often still there. Our help page has a short checklist that solves most cases.