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Tell us what is going on and we will reply by email. If you have your Amazon order ID, include it so we can help faster.

Write to us right here. Your message goes straight to our support team and we reply by email.

Write to support@vergali.com. Include your Amazon order ID if you have one, so we can help faster.

For tracking, delivery and returns inside Amazon's return window, the quickest route is Your Orders on Amazon.

Before you write

Many questions have a quick answer on the help pages.

Charcoal Bags help: placement, recharging and troubleshooting.
Booty Bands help: choosing and using a band.
Rapid Refund: a refund on charcoal bags, even after the return window has closed.
Warranty registration for Booty Bands.