Support

Vergali product support

Choose your product for instructions, troubleshooting and downloads, or send us a message and a member of our team will reply by email.

How the bags work, where to place them, recharging, troubleshooting and the safety data sheet.

Choosing a band, fit, care, common questions and the training guide.

How to get support

Write to us right here. Your message goes straight to our support team and we reply by email.

Write to support@vergali.com. Include your Amazon order ID if you have one, so we can help faster.

For tracking, delivery and returns inside Amazon's return window, the quickest route is Your Orders on Amazon.

Booty Bands carry a lifetime manufacturer's warranty. If you are unhappy with your bands for any reason, contact us with your Amazon order ID and we will make it right. You can also register your warranty; registering is optional.
Charcoal bags are covered by our Rapid Refund program. If you are not satisfied, we refund you, even after Amazon's return window has closed. Request a refund.

All we need is your Amazon order ID. It looks like 123-1234567-1234567 and is listed under Your Orders on Amazon.

Where can I buy Vergali products?

Vergali products are sold on Amazon.com.

How do I return a product?

Inside Amazon's return window, start the return from Your Orders on Amazon. After the window has closed, contact us and we will help.

My order arrived opened, damaged or with items missing. What should I do?

Contact us with your Amazon order ID and tell us what arrived. We will replace the product or refund you. Contact support.

Where is my order?

Amazon ships and delivers every order. Tracking is under Your Orders on Amazon.

I own a Vergali product you no longer sell. Can I still get help?

Yes. We no longer sell ankle weights, gel ice packs or weighted jump ropes, but your warranty still stands. Contact us with your order ID.